Frequently Asked Questions (FAQs)

HeyGen is an online video tool with built-in talking AI avatars that helps people express their creativity by removing the high costs and hurdles of traditional video shooting and editing.

Choose an avatar, type the script you want, and click ‘submit’ to create a polished spokesperson video within minutes!

You will have a better experience with HeyGen on a PC, but we have created a special page for mobile users to make a video demo.

HeyGen offers 3 individual plans. Free at $0/month (3 videos/month up to 1 minute, 1080p). Creator at $29/month ($24/month annually) — 600 credits/month, videos up to 30 minutes, 1080p, watermark removal. Pro at $49/month — 1,000 credits/month, 4K export, videos up to 30 minutes. For teams, Business at $149/month + $20 per additional seat (1,500 credits/month, 4K, up to 60 minutes). Enterprise is contact-sales.

Creator costs $29/mo ($24/mo annual) and includes 600 credits per month, videos up to 30 minutes, 1080p export, 175+ languages, voice cloning (1 clone), and watermark removal. Pro costs $49/mo and adds everything in Creator plus 1,000 credits per month, 4K export, customisable monthly usage, and translation-script editing. The upgrade focuses on higher output quality (1080p → 4K) and more monthly credits (600 → 1,000).

Individuals typically start with Free ($0/mo) or Creator ($29/mo) for basic to advanced video creation. Businesses scale with the Business plan at $149/mo + $20/seat, which adds collaboration, centralised billing, and multi-user workflows. Enterprise offers custom pricing with flexible, high-volume video generation and no duration limits for large-scale operations.

You can get started with $5 (100% pay-as-you-go). No monthly commitment. Costs scale directly with your usage, which lowers the upfront risk for individuals and small teams.

Pay-As-You-Go starts at $5 (0% fixed cost) and includes core APIs such as video generation and TTS. Enterprise offers customised pricing (variable discount rates), dedicated support, and advanced APIs. This improves scalability and lowers the per-unit cost at higher usage volumes.

SOC 2 Type II and GDPR compliant. Ensures enterprise-grade data protection and regulatory alignment across global markets.

Encrypted infrastructure with role-based access controls. 100% of data remains private and is not used to train AI models, bringing data exposure risk down to 0%.

HeyGen enforces strict guidelines on consent, avatar usage, and content creation. 100% of user data is not used for model training, and built-in safeguards help prevent misuse such as unauthorised likeness or deceptive content. This ensures responsible, transparent, and compliant AI video production at scale.

There are three ways to create a video canvas on HeyGen

Option 1: From scratch. Hover your mouse over the '+Create Video' button in the top-right corner of the web application. You will see a selection of vertical and horizontal videos.

Option 2: From a template. Browse our library of video templates, find one that suits your requirements, and click on the '+ Use this Template' button.

Option 3: From an avatar. Browse our list of avatars and select the AI avatar you prefer. A window will open on the page prompting you to create a video.

Each scene allows for one character. You can add multiple avatars by using different ones in different scenes.

The transition effect will only appear at the junction between two scenes. Click the '...' button in the upper right corner of the scene to adjust the effects.

HeyGen will automatically save the video draft, and you can find it in the 'Drafts' section of the 'Video' tab.

Click the 'Submit' button in the upper right corner; the video will be submitted for generation. You can check its progress in the 'Video' tab.

Once the video has been generated, you can export it by clicking the 'Download' button on the 'My Video' tab.

If you have not submitted your video yet, there is a redo arrow tab at the top of the editing screen. Click on it to undo your previous action. After your video has been successfully submitted, you will need to create a clone to edit it. From the 'My Video' tab, choose the '...' button on the desired video, and then click 'Duplicate'.

It depends on the number of videos being processed. When many users submit videos at the same time, it may take a little longer than usual. Users on paid plans receive priority processing. If it takes an unusually long time or an error occurs, please contact us using the ‘help’ button.

Custom Avatars are generated automatically and usually take only a few minutes. A Studio Avatar, which is professionally curated by our team, can take up to 7 days from start to finish.

For your Avatar to read out your script with animation, AI needs to process and generate your video. You can preview the audio, but to see results like Avatar lip sync and gestures, you will first need to submit your video for processing.

Supports 175+ languages and enables a 10x increase in production speed and a 100% increase in video capacity. Scale is achieved through automated localisation, reusable templates, and centralised workspace management.